What information do we collect?
We collect information about you when you complete and submit any forms on our website or engage in business activity with us.
This information usually comprises:
- Name and Job Title (where appropriate)
- Correspondence Address
- Contact Telephone Numbers
- Email Addresses
How do we use this information?
We collect this information to understand your needs and to provide you with a better service. We may email you about company services that we think may be of interest to you, for example annual water heater servicing. We will never share your information for marketing purposes with third parties unless we have your permission. We reserve the right to provide your contact information to third party companies solely in the interest of completing an order or service, or if we are required by law to do so. We are compliant with all financial regulatory agencies and do not store payments card information either electronically or physically.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, please send us an email at firstname.lastname@example.org
Access to your information
You have the right to request a copy of the data we hold about you. If you would like a copy of your personal information, a request can be sent to: The Data Controller through the email email@example.com
We need to ensure that the information we hold is accurate and up to date. You may ask us to amend or remove information you believe to be incorrect by writing to the above email address.
You can choose to accept or decline cookies but some website features may not function with cookies disabled.
What are Cookies?
Types of Cookies
Session cookies: these are stored while you’re browsing. They are deleted from your device automatically when you close your browser. Persistent cookies: these are saved on your computer so they don’t get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example to remember your preferences.
How can you prevent or remove Cookies?
If you want to, you can block or disable the cookies in your browser and you can delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to “help” on your browser’s menu or you can visit http://www.allaboutcookies.org/
What happens if I disable Cookies?
You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of this website and some or all of the areas of the website may fail to work for you.
Details of the cookies we use
Below are more details of the cookies used on this website.
Analytics: We use Google Analytics to assess how visitors use the website, to understand how visitors arrived at the site (e.g. using keyword searches), to monitor how long visitors remain on the website and when they return, and to control website traffic at busy times. These cookies use anonymous information only.
Security cookies: These cookies help prevent attacks on the website including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity.
Preferences: If you select a branch or location or indicate other preferences, a cookie will remember that information.
Performance monitoring: These cookies record a visitor’s progress through a browsing session for problem solving and to identify any errors in the use of the site that the visitor may experience. They also link a visitor’s actions with website usage and performance. Some cookies identify the visitor’s IP address, browser and device type.
Advertising/Marketing: We use Google Adwords and Google Analytics to monitor how visitors to the website respond to adverts and to ensure that adverts are targeted to the visitor’s preferences, both on this website and on other websites.
Social Media: Cookies track the products viewed by a visitor to the website and may serve similar adverts on when the user visits their Facebook and Twitter page. Other cookies enable visitors to share or like items on our website using social media buttons.
Links to other websites